FREQUENTLY ASKED QUESTIONS

These are the common questions we get asked every day.

Who is DomainsWeb?

DomainsWeb is part of an international network of search engines and specialized sites which has been providing web services to over 3 million customers since 1998. We provide a range of free and paid email services for individuals and businesses.

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What features do your email services offer?

Click here to see the range of features that come standard with each of our email accounts.

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Where are your servers located?

Our Network Data Center is located in Chicago, USA in an N+2 Military-Class Tier-3 high speed facility. This ultra-modular carrier neutral facility has no single points of failure. It is entirely N+2 redundant, with each of 3 computer rooms having its own Dual Backup Generators, Dual-Feed Internet and Redundant Network. Security protection includes Physical Guards, Access Control, Retina Scanner, Security Cameras and Key Cards.

These high-tech features ensure fast servers, bulletproof reliability and maximum security  for our customers and network.

A professional team monitors the network 24/7/365 to ensure smooth and efficient operation of our systems.

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Do you have any testimonials?

Yes. We have received hundreds of "thank you" emails from people who have used our service. You can find a small sample here.

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How can you be so cheap?

Our email services are very cheap because our systems are fully automated and very efficient leading to significant cost savings which we pass onto our customers.

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Are there any extra fees or hidden charges with DomainsWeb?

No, the annual fee covers all of your email expenses. There are NO setup fees and NO additional or hidden charges. You will not be billed any additional fees unless you choose to add extra features. Click here to see our full price list.

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Do you accept payment by any means other than credit card?

Yes, we also accept payment by Paypal and bank wire transfer. Please contact our Customer Service Team for instructions if you want to pay by bank transfer.

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What documentation will I receive from DomainsWeb after ordering my email?

To help maintain our low pricing, all documentation from our system is electronic. An email invoice and account instructions will be sent to you by email immediately after placing your order.

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I have not received my email invoice. Can you re-send it?

Because the email invoices are auto-generated they cannot be re-sent. However, you can contact our Customer Service Team if you need further information about your account.

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What currency do you bill in?

DomainsWeb bills in US dollars using Paypal.

Alternatively if you want to pay with a credit card, we use a Billing Provider located in Australia so these payments will be billed the equivalent price in Australian dollars. Your credit card company will convert our fees into your currency automatically.

Click here to see our full price list.

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How do I set up my domain name on my account?

You will need to contact your Domain Registrar and change your nameservers to:

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Can I change the domain name on my email account?

Yes. If you have already registered another domain name, you can change the domain name on your account by sending us a request here. Please include your Username and Invoice Number or Password for security verification. This is a free service.

Please note it usually takes the Internet up to 72 hours to recognize domain changes. We're sorry there is nothing we can do to hurry the process because it is not within our control.

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How do I use my Web Based Email account?

LOGIN
You can log in to your account at:
https://www.domains-web.com/login.shtml

RECEIVING EMAILS
Everything sent to @yourdomain.com will be delivered to your Account so you can use any address you choose at your domain to receive mail.

After you log in to your account, click on the "Check your Inbox" link on the Main Page or the "Inbox" link in the Control Panel near the top of every other page.

SENDING EMAILS
After you log in to your account, you can send new messages immediately by clicking on the Compose link in the Control Panel near the top of your screen.

SET SENDING DETAILS
You can change the sending details in your Account under: Preferences -> User Information. The sending information is set by the "Nickname" field. For example:

If you set your Nickname as John Smith, emails will be sent as: * From: "John Smith" johnsmith@yourdomain.com If you set your Nickname as John, emails will be sent as: * From: "John" john@yourdomain.com

ADDRESS BOOK
You can save e-mail addresses in your address book. Whenever you receive a new message, you have the option of saving the sender's address in your address book.

SIGNATURES
You can include a standard block of text at the end of every message. This can include your contact details, brief sales message, or anything you want in your signature. Click on Signatures in the Control Panel.

PREFERENCES
You can control many other features such as your contact details, mail filters (see below) and number of messages per page using this section.

MAIL FILTERS
New messages are delivered to your Inbox however you can choose to have them moved automatically to other folders using Mail Filters.

Filters can be set up to move or delete email messages based on a wide range of criteria that you choose. This can also be very useful to manage or block unwanted spam.

FOLDERS
You can use folders to organise your messages. For example, you can create a new folder named "Friends" to separate your personal e-mail from other e-mail.

SENT ITEMS & TRASH
Other standard folders are "Sent Items" and "Trash". If you wish, copies of email messages you send can be stored in the "Sent Items" folder and messages you delete are automatically move to the "Trash" folder. Clearing the trash will free up disk space in your account.

CHECK OTHER EMAIL ACCOUNTS
You can configure your Email Account to import messages from other email accounts by clicking on the "Download External Mail" link in the Control Panel near the top of your screen. Once it's configured, check the relevant account(s) and click on "Import Email" to download messages.

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Can I upgrade with extra features?

Yes, you can purchase the following upgrades at any time:

Please click here if you want to order any any of the above Upgrades for your account.

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If I order Web Based Email, how do I check my email?

You can check your email with any browser by logging into your account from our Home Page.

You can also log into your email account here without visiting our Home Page.

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If I order Email Forwarding, what are my email settings?

Our Email Forwarding upgrade redirects all mail sent to your domain (anything@yourdomain.com) to any other email box you choose, such as your ISP mailbox.

If you have ordered this upgrade, there's nothing more you need to do - this will have been set up for you automatically and all email to your domain will be forwarded to the Destination Email Address you have chosen. 

You can change the Destination Email Address at any time by sending us a request by email, including your Domain Name and Invoice Number or Password for security verification.

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If I order a POP Mailbox, what are my email settings?

You can use almost any email software such as Outlook to log into your Mailbox and download your messages. Here are the main settings:

Unfortunately many ISP's don't allow their customers to send through outside mailservers such as ours. In this case, you should send through their SMTP (sending) Mailserver. Your ISP will be able to confirm the correct information for this setting. Emails will be received through our POP (receiving) Mailserver.

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Can I order more than one POP Mailbox?

Yes. Our standard service gives you a "catch all" POP mailbox which delivers all domain emails (anything@yourdomain.com) to your POP mailbox.

However you can also order any number of POP mailboxes you choose. We can provide an unlimited number of email addresses for each Mailbox and can stream multiple email addresses to 1 Mailbox. In other words, you can have 2 or more Mailboxes, each with 1, 5, 10 or more addresses being delivered to it, as you choose. You can add more email addresses to each Mailbox at any time, free of charge. Please contact us if you would like us to tailor a solution to meet your individual needs.

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How do I renew my account?

Our Automatic Renewal Service automatically renews your DomainsWeb account (including any upgrades) and charges the credit card on file for one additional year of service from the current expiry date. Auto-Renewal ensures that your email service enjoys continued uninterrupted operation without risk of cancellation. We will continue to bill your account on a yearly basis unless you cancel it beforehand.

One month prior to the Account Expiry Date, DomainsWeb will charge the credit card we hold on file for your account. If the credit card is charged successfully, you will receive an email Invoice confirming payment. If the credit card is declined, you will receive an email Renewal Notice requesting payment. We will try to process your card 3 times before your account is cancelled. If your account expires and payment is not received during our "grace" period, it will be deleted. You should click here if you need to update the card held on file for your account.

Please note that we can't renew your domain name. You will need to contact your Domain Registrar to renew your domain.

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How do I change my credit card?

If your account is nearing its renewal date and you want our Automatic Renewal System to use a different credit card, you can click here to update the card we hold on file for your account.

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How do I cancel my account?

If you no longer need your DomainsWeb account you should cancel it immediately. You can cancel your account at any time by submitting the form here.
After submitting the above form, our system will send you a Cancellation Confirmation Notice which can be used to verify that you have successfully cancelled your account.

Cancellation of Service requires 1 month prior written notice under the terms of our Service Agreement. Email and Upgrade Fees are non-refundable.

Please note we are unable to cancel Paypal Subscriptions so customers who have paid by this method will also need to cancel at Paypal.

Please note that your cancellation request must be received at least 1 month prior to your Account Expiry Date if you don't want to renew your account for another year. Once our Automatic Renewal Service renews your account, renewal fees are NOT REFUNDABLE because we will have already paid our upstream provider for your next year's service.

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What is the current status of your service?

You can check the current status of  your emails and our service here.

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My email isn't working.

There can be many reasons why an email service isn't working, however some of the most common include:

Please contact our Customer Service Team if you need help.

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I need more information. Who do I contact?

Our Customer Service Team will be happy to provide you with further information or assistance. You can contact them here.